Privacy Policy

1. Information We Collect

To provide accurate spare parts sourcing, equipment rentals, and workshop repair estimates, we collect necessary business and operational details when you voluntarily submit inquiries or reach out to our team:

• Contact Identification: Full Name, Company / Firm Name, Billing & Job Site Delivery Addresses.
• Direct Communications: Mobile Phone Numbers (Calling / WhatsApp) and Email Addresses.
• Machinery & Technical Requirements: Machine Make, Model (e.g., JCB 3DX, Tata Hitachi EX200, CAT 320D), Engine Serial Numbers, Part Numbers, Component Photos, and Project Locations.
• Commercial & Billing Data: GSTIN (for GST tax invoicing), PAN (where applicable for corporate contracts), and payment transaction confirmations.
• Digital Telemetry: Standard server logs including IP address, browser type, referral URLs, and pages visited to help us diagnose website connectivity and improve site navigation.

2. How We Use Your Information

Your information is used strictly for legitimate commercial and engineering fulfillment purposes:

• Checking warehouse inventory, preparing quotation sheets, and confirming parts compatibility.
• Coordinating fast dispatch and transport logistics to your project site across Jammu, Kashmir, and Ladakh.
• Scheduling field mechanics and workshop repair slots for hydraulic pumps, engines, and heavy assemblies.
• Drafting machinery rental agreements and tracking trailer (Tralla) mobilization schedules.
• Providing urgent technical updates, shipment tracking numbers, and responding to warranty inquiries.
• Complying with statutory accounting and tax compliance under the Goods and Services Tax (GST) Act of India.

3. WhatsApp & Telephonic Consent

Heavy machinery operations demand immediate response times to avoid idle site costs. By submitting your phone number via our lead inquiry forms or clicking our WhatsApp links, you explicitly authorize Ashwani Trading Co. to contact you via voice call, SMS, or WhatsApp regarding your requested machine parts, quotations, and order progress. We respect your time and never engage in automated spam robocalling.

4. Information Sharing & Third Parties

We never sell, rent, or trade your contact information to third-party marketing companies. Data is shared only under specific operational necessities:

• Logistics & Freight Transporters: Providing delivery name, site contact phone, and job location to third-party goods transport agencies or low-bed trailer drivers delivering machinery to your site.
• OEM Manufacturers & Specialized Technicians: Sharing machine telemetry or failed part images with OEM engineering desks for warranty replacement or precision technical diagnosis.
• Legal Mandates: Disclosing information only when required by law enforcement or tax authorities under Indian jurisdiction.

5. Data Security & Retention

We employ robust industry-standard organizational and technological safeguards to prevent unauthorized access, loss, or disclosure of your data. Quotations, invoices, and purchase records are maintained in secured internal databases as mandated by Indian financial and tax laws for commercial records.

6. Cookies & Tracking

Our website uses essential technical cookies to ensure smooth page navigation, responsive rendering, and session continuity. We do not use intrusive cross-site behavioral tracking cookies. You may disable cookies in your browser settings without affecting core browsing on our site.

7. Your Legal Rights

Under the Digital Personal Data Protection Act (DPDPA) and applicable Indian regulations, you have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request deletion of contact records (subject to statutory tax record retention obligations).

8. Grievance Redressal & Contact Desk

If you have questions, feedback, or grievance requests concerning this Privacy Policy, please contact our designated grievance coordinator: